When making your journey
When travelling, we recommend that you arrive well in advance at the bus stop, that you signal clearly for the bus to stop, and have your ticket ready for inspection.
Be at the bus stop on time
Our buses aim to depart from stops at the scheduled departure time. To ensure that you do not miss the bus, please arrive at the stop in good time. At most major bus terminals and stations at the start of the route, you have the opportunity to board the bus 10-15 minutes before departure.
In some instances, the bus may be delayed due to traffic and unforeseen events. In these cases, we kindly ask for your patience and understanding. We do our best to minimise the delay. You can track the bus's location by following the link in your ticket (on 'My Page' or in the app) to the Find my bus map, where you can see the current position of the bus on a map. Please note that this service is only available in Norwegian. We recommend that you wait at the stop until the bus arrives.
Signal clearly when the bus arrives
If you are boarding the bus along the route, we kindly request that you signal clearly when the bus arrives so the driver can see you. Please extend your arm well in advance and use reflective gear if it is dark. We encourage everyone to pre-book tickets, so the driver is prepared to board passengers at the stop.
Have your ticket ready
When boarding the bus, you will be asked to present your ticket. You can display the ticket in the app, on 'My Page’ on nor-way.no, or in the PDF document received via email. Please have the ticket ready for presentation when boarding, along with any identification for discounted fares (student, senior, military service, or similar) and travel cards.
Right to make a complaint
As a passenger of NOR-WAY Bussekspress, you have the right to file a complaint in case of failures or breaches of the company's transportation terms. Information on the rights applicable to passenger transport in Norway can be found on the website of the Transport Appeals Board (page only in Norwegian).
Please also see: "Terms for Public Bus Transport in Norway" (page only in Norwegian).