Ticket refund
Your options for ticket cancellation depend on whether you have a ticket with a travel date in March or a ticket with a travel date in April or later, and the chosen ticket type.
Tickets with travel date i April or later
The cancellation terms depend on the ticket type you chose when purchasing the tickets.
Standard tickets cannot be cancelled, only changed.
Flexible tickets can be cancelled up to 15 minutes before departure. The cancellation provides a full refund, including any products and seats booked with the ticket.
You can cancel the ticket yourself on "My Page" or via the ticket link in the order confirmation received by email.
Refund form (for tickets with travel date in March)
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