Making changes to a purchased ticket
All tickets purchased on nor-way.no can be changed, but the terms will vary depending on the ticket type selected.
When changing your trip, the original ticket will be archived and can no longer be used. You will receive a new booking confirmation with new links to ticket.
How to modify your ticket
- Log in to My Page and follow the change link on the ticket page
- Follow the link in your booking confirmation received via email
- Access the ticket via ticket search and fill in your details. The change link is on ticket page.
Which details are changeable?
- Departure date
- Departure time
- Departure and arrival stop
- Additional products
- Seats
Terms for modifying ticket
The terms for changing your ticket vary depending on the ticket type you selected at the time of purchase.
Standard tickets can be changed up to one hour before departure for 39 NOK. The amount is paid upon confirmation of the change, in addition to any fare difference for the ticket or products.
Flexible tickets can be changed up to 15 minutes before departure without an additional changing fee. If the new ticket costs more than the original ticket, the fare difference will be charged.
If you choose a ticket that costs less than the one you have already purchased, the difference will not be refunded.
If you wish to modify your return journey after the outbound journey has passed, please get in touch with customer service within the opening hours.