Making changes to a purchased ticket
The terms for changing a ticket vary for tickets with a travel date in March, and those with a travel date in April onwards.
When changing your trip, the original ticket will be archived and can no longer be used. You will receive a new booking confirmation with new links to ticket.
Which details are changeable?
- Departure date
- Departure time
- Departure and arrival stop
- Number of tickets
- Ticket category (adult, child, senior, student etc.)
- Additional products
Tickets with travel date in April onwards
The terms for changing your ticket vary depending on the ticket type you selected at the time of purchase.
Standard tickets can be changed up to one hour before departure for 39 NOK. The amount is paid upon confirmation of the change, in addition to any fare difference for the ticket or products.
Flexible tickets can be changed up to 15 minutes before departure without an additional changing fee. If the new ticket costs more than the original ticket, the fare difference will be charged.
You may easily make changes to ticekt by logging in to My Page, or by following the link in the booking confirmation sent via email.
If you choose a ticket that costs less than the one you have already purchased, the difference will not be refunded.
PLEASE NOTE: Ticket changes will be available from week 13 for both ticket categories. If you purchase a Flexible ticket before this, you can still make changes starting from week 13.
Import of already purchased ticket to account
If you have a ticket with travel date in March and wish to make changes to it, it must be registered on your account. If you purchased the ticket without logging in ot your account, you will not have access to change of ticket without importing your ticket to account.
If you do not have an account already, this can be created on nor-way.no. Create account with the identical email address as you registered when purchasing your ticket. Follow the steps below to make you ticket available for change.
After the import is completed, you will have the ability to make changes to upcoming tickets on My page.